The meeting will focus on the operation of integrated government service centres (IGSCs) as one-stop-shop facilities providing state and municipal services, as well as the online interaction of agencies in the provision of these services.
Taking part in the teleconference will be the heads of Russian regions, with live transmissions from the Trans-Baikal Territory and the Amur, Lipetsk, Novosibirsk and Pskov Regions, whose heads will report on the work of their IGSCs.
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Integrated government service centres (IGSCs) organise the one-stop-shop provision of state and municipal services to the public, including online. The one-stop-shop principle means that people only have to file one request for a state or municipal service. The IGSC then cooperates with the other agencies that provide state or municipal services on behalf of the applicant in accordance with the relevant laws and an agreement on cooperation.
IGSCs have been created to improve the quality and accessibility of state services, to cut business costs on negotiating administrative barriers, to improve the efficiency and openness of the executive authorities and to promote interdepartmental coordination.
Systematic work was carried out in 2012 to open IGSCs. Overall, 27 such centres were opened in Moscow, 24 in the Rostov Region and 23 in the Samara Region. These were the leading regions in terms of the number of IGSCs opened in 2012. Another 11 regions opened their first IGSCs, ensuring that 23.4% of the country’s population has access to the one-stop-shop provision of state and municipal services. The target for 2012 was 12% and for 2013 it is 20%.
Presidential Executive Order No. 601 of May 7, 2012 On the Guidelines for Improving the System of State Regulation formulated the goal of increasing the proportion of citizens who receive services in accordance with the one-stop-shop principle to 90% by 2015.
Federal Law No. 133-FZ of July 28, 2012 removed legislative barriers from the provision of 34 of the most widespread and socially significant services according to the one-stop-shop principle.
To ensure efficient management of the one-stop-shop project, a standard schedule has been prepared for organising the one-stop-shop provision of state and municipal services in all Russian regions. The schedule was approved by the Government Commission on Administrative Reform on October 30, 2012.
A special information system has also been launched to improve the monitoring of the planning and development of the IGSC network and other organisations providing state and municipal services. This information system enables the implementation of the regions’ plans to develop the IGSC network and related organisations to be developed and monitored in real time, and includes a chart showing the centres that provide services under the one-stop-shop principle on the map of each Russian region. The system also enables both the current number of Russian citizens who receive state and municipal services under the one-stop-shop principle and the target numbers for 2015 to be calculated.
As of January 2013, the plans of 51 Russian regions specified a sufficient number of IGSCs and one-stop-shop windows at related organisations to increase the proportion of Russian citizens who receive these services in accordance with this principle to 90% by 2015.